FAQs: Frequently Asked Questions
How does an automatic watch work?
An automatic watch operates through a mechanical movement that uses the kinetic energy of the wearer to power the watch mechanism. The movement is made up of many gears and cogs that transform the movement of the watch into energy.
What are the shipping times for your watches?
Your orders are processed within 24 hours, delivery takes place between 1 to 3 working days for France, 2 to 5 working days for European countries and 2 to 10 working days for other countries and continents.
Do you ship all over the world?
Yes, we deliver worldwide with recognized partners (UPS / DHL / Fedex / etc.).
Where are your products shipped from?
Our workshop and our offices are located in the south of France, 5 minutes from Nice , in France . We can control the manufacture as well as the quality control of our watches.
Where can we see the watches?
We have collaborations with different jewelry stores to allow you to see, try and physically buy the watch model of your choice. To see where the different jewelry stores are located, please click here.
Do you provide product tracking/tracking information?
Yes, after a period of 3 days, you can track your order and ask us for information about your shipment via our email: contact@garrymuller.com
How do I maintain my watch?
It is recommended that you have your watch serviced regularly by a professional watchmaker, that you clean it regularly with a soft cloth and lukewarm water, that you avoid shocks and extreme temperatures, and that you store it properly when not in use. not worn.
What is the difference between a mechanical watch and a quartz watch?
A mechanical watch uses a mechanical movement to measure time, while a quartz watch uses a quartz crystal that vibrates at a constant frequency to measure time.
What is the power reserve of a watch?
The power reserve of a watch is the time the watch can run without being wound or recharged. It varies according to the model of the watch and can range from a few hours to several days.
How to choose the right watch size?
It is recommended to choose a watch that suits the size of your wrist, by measuring the circumference of your wrist and choosing a watch with a suitable case diameter.
What is the strongest strap material?
The stainless steel bracelet is generally considered the strongest and most durable. It is not negligible to choose a silicone bracelet for its comfort.
What does a watch warranty cover?
A watch's warranty generally covers defects in workmanship and materials, but not damage caused by misuse or accident.
How do you know if a watch is waterproof?
The water resistance of a watch is usually indicated by the manufacturer, in meters or in ATM (atmospheres). This measurement indicates how much water pressure the watch can withstand without sustaining damage. For example, a watch that is water resistant to 30 meters means that the watch can be worn while swimming, but not for diving activities. It is important to note that the water resistance of a watch can degrade over time or due to shocks or temperature changes, so it is recommended to have the water resistance of the watch checked by a professional every year. It is also recommended not to use the watch setting buttons underwater to avoid water seepage.
How do I choose the style of my watch?
The style of a watch depends on personal preferences. It is important to choose a model that suits your lifestyle and tastes in design, color and functionality. It is also important to take into account the size of your watch and its bracelet for optimal comfort.
How to choose the right watch movement?
The choice of watch movement depends on personal preference and budget. Mechanical movements are more expensive but offer increased precision and durability, while quartz movements are more affordable and require less maintenance.
I received a damaged item. What can I do?
We are sorry to hear that.
Simply send us an image of the damaged item in question to the email address: contact@garrymuller.com
I still have not received my order. What's taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance and/or sanitary situation. However, you can track your order and see where it is at any time. If you still feel you need help in tracking your package or would like to inquire about it, please contact us by email at the following address: contact@garrymuller.com
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days of the date of the order and the product(s) concerned are not discounted. . For more information, please read more about our refund policy